Afridi, Mohd Faisal, and Kompalli Sasi Kumar, trans. “Humanizing Agentic AI: Emotional Intelligence, Trust Architecture from Chatbot to Multi-Agent Banking Ecosystems”. Artha: Journal of Business and Finance 1, no. 3 (August 3, 2026): 44–81. Accessed October 14, 2026. https://artha.iimcal.ac.in/index.php/artha/article/view/16.